When your physician refers you to our pain management clinic or you reach out to us directly our New Patient Coordinator will schedule a time and date that works best with one of our Pain Management Specialists. The New Patient Coordinator will go over the forms needed and answer any questions about preparing for your first appointment. If you have any questions about your new appointment, please contact the office at 480-889-0180 and ask to be transferred to the New Patient Coordinator.
Preparing for Your First Appointment
The day before your first appointment our team will give you a reminder call. We encourage you to fill out the online patient questionnaire form before your appointment to help streamline the intake process. On the day of your appointment please be sure to arrive 30 minutes before your scheduled time and be sure to bring the following:
Current list of any medications
Any recent imaging (Preferably on CD if you have it)
A photo ID
Please be prepared to pay your copay and to fill out any other necessary forms the day of your first appointment.
Where to Find the Clinic
Center for Pain and Supportive Care is located between 44th St and Tatum Blvd on the south side of Shea Blvd, building 3, suite 190. Upon arrival please check in with the front desk and provide the requested documents.
After your intake is complete, one of our friendly Clinical Assistants will lead you to the exam room. At this time, they will take your vitals and discuss the reason for your visit. Your appointment with the doctor will last approximately 40 minutes. Following your consultation the team will discuss next steps.
Once your provider recommends a procedure or surgery insurance approval is initiated and may take anywhere from a couple days to a couple weeks. After your insurance approval you should expect a call from our Surgery Scheduler/Outside Services Coordinator who will help you schedule your procedure/surgery. If you do not hear from the Surgery Scheduler/Outside Services Coordinator within two weeks or have any questions about the status of your procedure, please contact the office at 480-889-0180 and ask to be transferred to the Surgery Scheduler/Outside Services Coordinator.
Preparing for Your Procedure/Surgery
Several days before your procedure/surgery a member of our team will give you a reminder call. On the day of your procedure/surgery please arrive early (Center for Pain and Supportive Care – 30 minutes, HHPM – 1 hour, and Honor Health Scottsdale Shea Medical Center – 2 hours prior to your appointment) and bring the following:
Current list of any medications
Please make sure to adhere to the following guidelines prior to your procedure/surgery. If you fail to follow these guidelines your procedure/surgery may need to be rescheduled:
If you are receiving sedation:
You should stop eating/drinking 8 hours prior to your appointment
You may take sips of CLEAR water (no other fluids) up to 2 hours prior to your appointment
You are required to have a driver
If you are on a blood thinner/anti-platelet medication (e.g. Aspirin, Plavix, Warfarin, Xarelto, etc.), you MUST stop these medications at the pre-specified time prior to your appointment. Please discuss these details with your provider
If you take any high blood pressure medications, please notify your provider prior to your procedure. Depending on the medication your provider may ask you to stop the medication prior to your appointment
If you have any questions about these instructions please contact the office at 480-889-0180 and ask to be transferred to Jami.
Where to Go for Your Procedure/Surgery
Your procedure/surgery may occur at one of three places.
Center for Pain and Supportive Care
Located between 44th St and Tatum Blvd on the south side of Shea Blvd, building 3, suite 190.
HonorHealth Pain Management Center
Located between 44th St and Tatum Blvd on the south side of E Union Hills Dr, suite 300.
HonorHealth Scottsdale Shea Medical Center
Located between 90th and 92nd St on the south side of Shea Blvd.
If you have any questions about your procedure location, please call the office at 480-889-0180 and ask to be transferred to Jami.
Everyone’s recovery is different. If you have any questions about your recovery or are experiencing any worrisome symptoms, please call the clinic at 480-889-0180. If you believe that you are having a medical emergency, please call 911 or go to your nearest Emergency Room. Please keep the following in mind:
You may not experience immediate pain relief and/or your symptoms may initially worsen. Please give your procedure/surgery some time to work
If you were asked to stop your blood thinner/anti-platelet medication or blood pressure medication(s) your doctor will provide you details on when to restart your medication(s)
If you had a surgical implant you should expect to see your doctor in 1 week for a wound check